Terms and Conditions
By accessing or using any services at Retrobet Casino, you acknowledge that you have read, understood and agree to these Terms and Conditions. These rules form a binding legal agreement, and your continued use of the platform constitutes acceptance of all provisions, including any future updates that may be made.
General Provisions
These Terms and Conditions govern the use of the website, games, and related services offered by the casino. The platform is provided for entertainment purposes and aims to deliver a secure, fair and enjoyable experience for eligible users. All users must comply with these rules, the casino’s privacy practices and any specific game or promotion conditions that appear on the site.
Eligibility and Account Registration
Access to the services is restricted to individuals who have reached the applicable legal gambling age in their jurisdiction of residence and who are not located in territories where online gambling is prohibited by law. Users must provide accurate, complete and up-to-date information during registration. Only one account per person is permitted. The casino reserves the right to close duplicate accounts and to withhold any winnings derived from them.
Account Security
Users are responsible for maintaining the confidentiality of their login credentials and for all activity conducted under their account. Any unauthorised access must be reported to customer support without delay. The casino implements reasonable security measures; however, it cannot guarantee complete protection against all possible breaches or unauthorised use.
Bonuses and Promotions
Promotional offers may be made available from time to time to enhance the playing experience. Each bonus or promotion is subject to its own specific conditions, which may include wagering requirements, time limits, game restrictions and maximum withdrawal limits. Bonus-specific conditions may apply, and it is the user’s responsibility to review these rules before participating. Failure to satisfy the relevant conditions may result in the forfeiture of bonus funds and associated winnings.
Deposits and Withdrawals
Users may deposit funds using the payment methods displayed on the website. Applicable limits are shown during the transaction process. Withdrawals are processed after the casino has completed any necessary verification. Processing times may vary depending on the chosen method, account status and regulatory requirements. All financial transactions must comply with applicable laws aimed at preventing fraud and money laundering.
Verification Procedures
Verification may be requested at any time to confirm a user’s identity, age, payment details or any other relevant information. This process helps maintain a safe environment and protects against fraudulent activity. Users agree to provide the requested documentation promptly. Failure to complete verification may result in the suspension of the account and restriction of withdrawals until the required information is provided.
Prohibited Activities
Certain conduct is strictly forbidden, including the use of automated scripts, bots, unfair advantages, collusion with other players, provision of false information, and accessing the services from jurisdictions where such activity is illegal. Any attempt to manipulate games, bonuses or the platform itself may lead to immediate account closure, forfeiture of funds and, where appropriate, reporting to relevant authorities.
Responsible Gambling
The casino is committed to promoting responsible gambling and offers tools to help users manage their activity. These may include deposit limits, loss limits, session reminders and self-exclusion options. Users experiencing difficulties with gambling are encouraged to contact customer support or seek assistance from recognised professional organisations that specialise in gambling harm prevention. The casino may also impose limits or exclusions where it considers it necessary for player protection.
Intellectual Property
All content, graphics, logos, game software and materials on the website are protected by intellectual property laws and remain the property of the casino or its licensors. Users are granted a limited, non-exclusive, non-transferable licence to access and use the platform solely for personal entertainment. Any unauthorised copying, modification, distribution or reverse engineering is strictly prohibited.
Limitation of Liability
To the fullest extent permitted by law, the casino shall not be liable for any direct, indirect, incidental, consequential or punitive damages arising from the use or inability to use the services. This includes technical malfunctions, communication failures, unauthorised access, or errors in game outcomes. The services are provided on an “as is” and “as available” basis without any express or implied warranties.
Changes to the Terms
The casino reserves the right to amend these Terms and Conditions at any time. Changes will be published on the website and will become effective upon posting. Continued use of the services after such modifications constitutes acceptance of the revised terms. Users are advised to review this page regularly to stay informed of any updates.
Contact and Support
Any questions or concerns regarding these Terms and Conditions should be directed to the customer support team through the channels provided on the website. The casino will endeavour to respond to enquiries in a timely and helpful manner.